Cancellation & Refund Policy

Cancellation Policy or Failure To Attend a Scheduled Appointment

FOR MEDICAL APPOINTMENTS WITH THE DERMATOLOGIST

We understand from time to time it is necessary to cancel or reschedule an appointment.

 Cancellations or rescheduling 48 hours or more can be done by contacting our admin team on ph: 4003 7693.

Cancellations or appointment changes 48 hours or less of your appointment or failure to attend a scheduled appointment will incur a $100 cancellation fee which must be paid to secure a new appointment.

You will receive an SMS reminder 3-4 days before your scheduled appointment. If we do not receive confirmation from you, your appointment may be cancelled and offered to another patient. The Dermatologists at HCDL are heavily booked so giving enough notice to cancel your appointment allows us to offer the appointment to another patient.

HCDL reserves the right not to re-book patients who frequently re-schedule or do not attend booked appointments.

FOR SURGERY, LASER OR OTHER PROCEDURAL BOOKINGS

Patients who are undergoing surgery, laser or other procedural treatments the following cancellation policies apply:

 For Laser or Procedural Bookings with the Dermatologist:

A minimum of 7 days’ notice is required to cancel or reschedule your appointment. Less than 7 days’ notice will incur a $150 cancellation fee which must be paid to secure a new appointment.

For Laser or Procedural Bookings with HCDL Nurses or Dermal Therapists:

A minimum of 48 hours’ notice is required to cancel or reschedule your appointment. Less than 48 hours’ notice will incur a $100 cancellation fee which must be paid to secure a new appointment. If you have purchased a course of treatment (package) the treatment session will be forfeited with less than 48 hours’ notice of cancellation.

Refund Policy

Refund Policy

At Hunter Coast Dermatology and Laser we are committed to providing high level services and strive to achieve the best outcomes for our patients.

No guarantee of results: It is essential to understand that results and outcomes cannot be guaranteed after medical or surgical procedures or aesthetic treatments. Every patient and problem is unique and many factors can influence outcomes such as age, skin type, co-existing medical conditions or other factors.

 Refund Policy: HCDL does not offer refunds for actual or perceived lack of outcomes after medical, surgical or aesthetic treatments, nor products purchased from the clinic. We do not offer refunds for change of mind or partial refunds for treatment packages.

 HCDL doctors and nurses take your outcomes and after care very seriously. If you have any questions or concerns about your treatment or recovery we invite you to contact us by phone or email as soon as your concerns arise so they may be addressed. We will reply during office hours.