Cancellation & Refund Policy

Cancellation Policy or Failure To Attend a Scheduled Appointment

FOR MEDICAL APPOINTMENTS WITH THE DERMATOLOGIST

We understand from time to time it is necessary to cancel or reschedule an appointment.

Cancellations or rescheduling 48 hours or more can be done by contacting our admin team on Ph: 4003 7693.

Cancellations or appointment changes 48 hours or less from your appointment or failure to attend a scheduled appointment will incur a $100 fee which must be paid to secure a new appointment and a deposit is required to secure another appointment.

You will receive an SMS from HCDL 3 days before your scheduled appointment asking you to confirm your attendance. If we do not receive confirmation from you, your appointment may be cancelled by HCDL and offered to another patient. Giving enough notice to cancel your appointment allows us to offer the appointment to another patient.

HCDL reserves the right not to re-book patients who frequently re-schedule, cancel or do not attend booked appointments.

FOR SURGERY, LASER OR OTHER PROCEDURAL BOOKINGS

For patients who are undergoing surgery, laser or other procedural treatments the following cancellation policies apply:

For Laser, Surgery or Cosmetic Appointments with the Dermatologist:

We require a minimum of 7 days’ notice to cancel or reschedule your appointment. Cancellations made with less than 7 days’ notice will result in a $150 cancellation fee or the forfeit of any deposit paid, whichever is greater. This policy allows us to allocate appointment times effectively and accommodate other patients on our waitlist.

For Laser or Procedural Bookings with HCDL Nurses or Dermal Therapists:

We kindly ask for a minimum of 48 hours’ notice to cancel or reschedule your appointment. Cancellations made with less than 48 hours’ notice will incur a fee of $100–$150, depending on the length and complexity of your scheduled treatment. This fee must be paid in order to rebook a new appointment.

If you have purchased a pre-paid treatment package, and fail to provide 48 hours’ notice or do not attend your appointment, the value of that session will be forfeited unless the applicable cancellation fee is paid.

Refund Policy

At Hunter Coast Dermatology and Laser, we are committed to providing high level medical services and strive to achieve the best outcomes for our patients.

No guarantee of results: It is essential to understand that results and outcomes cannot be guaranteed after medical or surgical procedures, or aesthetic treatments. Every patient and problem is unique and many factors can influence outcomes such as age, skin type, co-existing medical conditions or other factors.

Refund Policy: HCDL does not offer refunds for actual or perceived lack of outcomes after medical, surgical or aesthetic treatments, nor products purchased from the clinic.

If you pre-pay for a laser treatment or package, we do not refund for change of mind, unless required in accordance with Australian Consumer Law.

We further do not permit pre-paid treatments or services to be transferred to other individuals.

Unless otherwise specified all treatment packages must be completed within 12 months.

HCDL doctors and nurses take your outcomes and after care very seriously. If you have any questions or concerns about your treatment or recovery, we invite you to contact us by phone or email as soon as your concerns arise so they may be addressed. We will reply during office hours.

During medical or aesthetic appointment your treating Dermatologist or practitioner will discuss treatment options with you. Some treatments are considered elective, and whilst all due care and skill is exercised in treating our patients, in these cases It is ultimately your responsibility to determine if a product or treatment option is right for you.