At Hunter Coast Dermatology and Laser, we are committed to providing high level medical services and strive to achieve the best outcomes for our patients.

No guarantee of results: It is essential to understand that results and outcomes cannot be guaranteed after medical or surgical procedures, or aesthetic treatments. Every patient and problem is unique and many factors can influence outcomes such as age, skin type, co-existing medical conditions or other factors.

Refund Policy: HCDL does not offer refunds for actual or perceived lack of outcomes after medical, surgical or aesthetic treatments, nor products purchased from the clinic.

If you pre-pay for a laser treatment or package, we do not refund for change of mind, unless required in accordance with Australian Consumer Law.

We further do not permit pre-paid treatments or services to be transferred to other individuals.

Unless otherwise specified all treatment packages must be completed within 12 months.

HCDL doctors and nurses take your outcomes and after care very seriously. If you have any questions or concerns about your treatment or recovery, we invite you to contact us by phone or email as soon as your concerns arise so they may be addressed. We will reply during office hours.

During medical or aesthetic appointment your treating Dermatologist or practitioner will discuss treatment options with you. Some treatments are considered elective, and whilst all due care and skill is exercised in treating our patients, in these cases It is ultimately your responsibility to determine if a product or treatment option is right for you.